ICT Support Manager

The HTG ICT Support Manager provides a full and detailed online Help Desk facility suitable for a small tightly knit organisation or a sprawling multi-building, multi-site campus; HTG offers the same degree of analysis, control and efficiency.

Effective communications is a key element of a successful support team and HTG facilitates a clarity of communication unparalleled in systems of this nature; simple to use, intuitive and efficient the HT

 

ICT SUPPORT MANAGER

Support calls are handled on a first-come-first-served basis unless they are escalated by an authorised user; priorities can be changed in real time according to the changing needs of the organisation.

Unlike most support call management systems HTG provides ALL users at EVERY level with a clear picture of the status of ALL support calls; each user can see, at-a-glance, the current status of al

ICT Support Manager

Dashboard:Support calls are handled on a first-come-first-served basis unless they are escalated by an authorised user; priorities can be changed in real time according to the changing needs of the organisation.